Shipping policy

Shipping Policy

Thank you for shopping with Ankanova. Below you will find important information regarding our shipping process.

Shipping Destinations

We currently ship to Serbia and selected international destinations. If your country is not available at checkout, please contact us before placing an order.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.

Shipping Time

Estimated delivery times may vary depending on the destination and courier service:

• Serbia: 2–6 business days

• International orders: 5–12 business days

Please note that delivery times are estimates and may be affected by customs procedures or external factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.
Any applicable shipping fees will be clearly displayed before payment.

Customs, Duties, and Taxes

For international shipments, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Lost or Delayed Shipments

Ankanova is not responsible for delays caused by courier services, customs authorities, or incorrect shipping information provided by the customer.

If your order appears to be lost or significantly delayed, please contact us and we will do our best to assist you.

Contact

For any questions regarding shipping, please contact us at:
📧 info@ankanova.net