Refund policy

Refund & Return Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

Returns

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

Certain items may not be eligible for return due to hygiene or safety reasons unless they are defective.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your payment provider

Shipping costs are non-refundable, unless the item was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the item. We will arrange a replacement or full refund.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Contact

For any questions regarding returns or refunds, please contact us at:
📧 info@ankanova.net